Baiduri Bank and Darussalam Enterprise (DARe) joined forces to deliver another workshop under the Baiduri MSME Empowerment Series at the iCentre Training Room, Anggerek Desa Technology Park.
Led by expert from SAGE Kevin Legg, the workshop focused on customer retention strategies, to provide local entrepreneurs with the tools and knowledge necessary to understand and address customer departures effectively.
Named ‘Turning No into Yes: The Art of Converting Customers’ Objections into New Opportunities’ the workshop tackled the common challenges on customer retention faced by businesses.
-- Courtesy of Borneo Bulletin