Patients at hospitals and health centres in Brunei Darussalam have reported negative experiences, including encountering rude staff, facing challenges due to the lack of Bru-HIMS cards and dealing with unhelpful staff who are more engrossed in their mobile phones than offering assistance.
Acting Director of Administration and Finance at the Ministry of Health (MoH) Pengiran Hajah Juliyamah binti Pengiran Haji Omar Alli presented these findings from a recent customer service relation survey at the MoH’s Town Hall event on Tuesday.
The survey, conducted by Epipeople Management and Consultant Sdn Bhd, involved situational analyses at Raja Isteri Pengiran Anak Saleha (RIPAS) Hospital, National Dental Centre and Suri Seri Begawan Hospital.
-- Courtesy of Borneo Bulletin